Terms & Conditions

BY CHECKING OUT YOU AGREE TO THESE TERMS AND CONDITIONS

PROCESSING AND HANDLING:

Please allow 5-7 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing.)

We have no control over the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service).

If you choose the Express Postage option, this DOES NOT speed up the processing/handling time, This is purely speeds up the service that is offered by Australia Post.

Keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery status of your parcel. (If you have chosen the option to not receive emails at check out, you will not receive this email.)

RETURNS:

We do not accept refunds or exchanges for change of mind purchases, for incorrect choices due to failure to read product descriptions or for items that have not been looked after.

If you have any questions in regards to any of our products, please email hello@hellorobbo.com prior to checking out and making payment.

BY CHECKING OUT YOU AGREE TO THESE TERMS AND CONDITIONS

AFTERPAY:

When checking out using Afterpay please keep in m ind that Afterpay has a glitch that can allow two people to checkout for the exact same item at the exact same time, if you are the second person to purchase the duplicate item you will be contacted for a refund. By checking out with Afterpay you are agreeing to these terms.

POSTAGE:

How is my parcel sent? All items are sent via Australia Post (within Australia). This price includes the packaging of your products, post box/satchel and tracking.

Does my parcel come with tracking within Australia? Yes. Once your package has been scanned into Australia Post, you will receive a confirmation email which will include your tracking information (Australian customers only.) HelloRobbo will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please call Australia Post on 1800 101 318.

If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.

Does my order need to have correct details in regards to my postage address? Yes Yes Yes! If you do not provide your correct address on your Paypal information and a parcel is returned to us, we will have to charge you to resend your item. Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel AS WE SEE IT WRITTEN.

Do we post Internationally? Earrings Yes! Wall Hangings, No. We post INTERNATIONALLY to various countries. Please note that this form of postage is Air Mail only (no tracking). HelloRobbo will not be held responsible for any lost items, once handed over to Australia Post. HelloRobbo will not be held responsible for extra government taxes & charges that may be issued upon arrival into your country. These charges will be additional charges, responsible by the package receiver. We WILL NOT send overseas packages marked as 'gift'. .

WEARABLE ART:

All of our products are made with the utmost of care and from durable high quality materials, but please keep in mind that just like anything your earrings will wear over time.