How is my parcel sent? All items are sent via Australia Post (within Australia). This price includes the packaging of your products, post box/satchel and tracking.
Does my parcel come with tracking within Australia? Yes. Once your package has been scanned into Australia Post, you will receive a confirmation email which will include your tracking information (Australian customers only.) HelloRobbo will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please call Australia Post on 1800 101 318.
If your parcel is returned to us as it has not been collected from an Australia Post depot/mail centre within the time frame detailed by Australia Post, it is YOUR responsibility as a customer to pay for the parcel to be resent. We are not held responsible for parcels that are not collected.
Does my order need to have correct details in regards to my postage address? Yes Yes Yes! If you do not provide your correct address on your Paypal information and a parcel is returned to us, we will have to charge you to resend your item. Please make sure that your postal information is correct to avoid waiting longer periods and paying extra postage. It is the customers responsibility to make sure that the address section is filled out correctly. We will address your parcel AS WE SEE IT WRITTEN.
Do we post Internationally? Earrings Yes! Wall Hangings, No. We post INTERNATIONALLY to various countries. Please note that this form of postage is Air Mail only (no tracking). HelloRobbo will not be held responsible for any lost items, once handed over to Australia Post. HelloRobbo will not be held responsible for extra government taxes & charges that may be issued upon arrival into your country. These charges will be additional charges, responsible by the package receiver. We WILL NOT send overseas packages marked as 'gift'. .
All of our products are made with the utmost of care and from durable high quality materials, but please keep in mind that just like anything your earrings will wear over time.